© Copyright 2019 Wikifriend - All Rights Reserved


in accordance with Regulation (EU) 2016/679 Articles 13 and 14

Wikifriend UG (haftungsbeschränkt) is a company that owns a Natural Language Processing platform and offers the development of virtual agents. This document ("Information Notice") provides information on the processing of information, as specified below, which will be provided to Wikifriend UG (haftungsbeschränkt) and which will be processed by Wikifriend UG (haftungsbeschränkt) and/or other parties identified for the purposes set out below. The information is provided pursuant to EU Regulation no. 679/2016 (hereinafter "GDPR" and/or "Applicable Regulations").

DATA CONTROLLER The data controller is Wikifriend UG (haftungsbeschränkt), with registered office in Berlin, Germany, Klemkestr. 4, 13409 Berlin (hereinafter also referred to as "WIKIFRIEND"). Responsible for data protection (DPO) is : Dr. Maria Krausch 


For any question concerning the processing of personal data by WIKIFRIEND, you can contact the following e-mail addresses: 

Data controller: privacy@wikifriend.net 


WIKIFRIEND is committed to respecting the privacy of those with whom it interacts. Privacy, security and compliance with data protection laws are central to the provision of products and services to WIKIFRIEND's customers. 

WIKIFRIEND adopts all technical and administrative security measures to reduce the risk of data loss and to ensure that the processing of the User's data is carried out correctly and is based on the principles of lawfulness and transparency. 


In carrying out its activities, WIKIFRIEND collects personal data provided directly by the User or acquired automatically when the User interacts with WIKIFRIEND Services. 

The provision of data is free. WIKIFRIEND is committed to collect and process the minimum data to allow the provision of the service. The provision of certain data, from time to time specified, is necessary to interact with WIKIFRIEND. 

WIKIFRIEND may acquire the following type of personal data: 

personal data, such as name, surname, gender, date and place of birth, company name; 

contacts, such as address, postal code, e-mail address, telephone number, fax number; 

preferences, business preferences specifically requested in relation to certain services or types of services.

geolocation data, of the user's device 

WIKIFRIEND can acquire some data automatically when the User interacts with the platform and services of WIKIFRIEND. Such data may include: 

IP address; 

public Facebook profile data; 

navigation data, such as the sequence of pages viewed, incoming and outgoing traffic of sites, source URL, navigation device data, browser version, operating system version. 

Subject to specific consent, WIKIFRIEND may also acquire the following type of particular data:  

physical condition of the person; 

health conditions; 

eating and behavioral habits. 

The consent to the processing of minors under 16 years of age can be given only by the holder of parental authority or by who has the legal representation. Children under the age of 16 cannot directly register on our website. WIKIFRIEND does not assume responsibility for false statements and where it ascertains that the statements provided are untrue it will promptly cancel them. 


The User Data are collected to allow WIKIFRIEND to provide its services, and specifically for the following purposes: 

Purpose Legal basis of the treatment 

Management of contacts and sending messages: to insert your data in a database managed by WIKIFRIEND in order to communicate with the User. 

Consent of the person concerned until revoked. 

Interaction with the site and with data collection platforms through chatbot services also for promotional and advertising purposes: to allow you to interact with the automated messaging service ("chatbot") on messaging platforms and/or web also in order to send you promotional and advertising messages 

Consent of the person concerned until revoked. 

Promotions and commercial offers of WIKIFRIEND: to allow WIKIFRIEND to send you offers and / or commercial promotions, advertising material, event reporting, carrying out studies and analysis, email reminders related to the services offered by WIKIFRIEND; 

Consent of the interested party until revoked. 

Promotions and commercial offers of partners of the initiatives: to allow WIKIFRIEND to send you offers and/or commercial promotions, advertising material, reporting of events, carrying out studies and analysis, email reminders relating to services offered by partners of the initiatives; 

Consent of the interested party until revoked.

Profile/personalized marketing: analysis of your preferences and habits in order to send personalized promotional and commercial communications.

Consent of the interested party until revoked. 

Google Analytics with anonymized IP: WIKIFRIEND uses the web analysis service provided by Google which, through the use of cookies, collects navigation data with the anonymized IP address and aggregates the data in order to track and examine the use of the site by users, prepare reports. Further information on Google Analytics at https://support.google.com/analytics. 

We have a legitimate interest in analysing the service in order to improve functionality and services for users. . Consent of the interested party until revoked. 

Hosting Provider and Cloud Service Provider (CSP): WIKIFRIEND uses Hosting services in Germany to ensure its functionality. 

Legitimate interest in technically managing the platform and ensuring the functionality of the site 

Consent of the person concerned until revoked. 

Compliance with legal obligations: to comply with national and supranational legal and regulatory obligations, to comply with orders and requests of the competent authorities 

Compliance with legal obligations 

Protection of rights: for the protection of their rights and legitimate interests before national and supranational judicial and regulatory authorities 

Legitimate interest of WIKIFRIEND to protect its organization 


WIKIFRIEND may use cookies. For detailed information see the WIKIFRIEND Cookie policy https://www.iubenda.com/privacy-policy/88044361/cookie-policy 

Methods of data processing 

7.1. The processing of personal and particular data is carried out by computer and/or telematic means, rarely on paper, to the extent strictly necessary for the purposes indicated. 

7.2. WIKIFRIEND adopts appropriate measures and best practices to protect the User's data, in order to prevent unauthorized access, modification, disclosure, cancellation and to reduce the risk of accidental loss. 

7.3. The User concerned may be contacted by e-mail, sms, or through any equivalent electronic means or operator call at all contact details provided. 

7.4. Personal and/or particular data will be stored in a computerized archive of customer relationship management (CRM), owned by WIKIFRIEND, as well as possibly stored in one or more special archives or databases of the same WIKIFRIEND. 

7.5. The data will be processed to the extent strictly necessary to pursue the purposes indicated by the authorized personnel of WIKIFRIEND, committed to the respect of confidentiality obligations and adequately trained to respect confidentiality. The data may be accessible to external parties (such as technical assistance companies, Hosting Provider, Cloud Service Provider, legal advisors) to the extent necessary to ensure the functionality of the service provided by WIKIFRIEND, security in data management and compliance with the law. 


The data are processed at the operational headquarters of WIKIFRIEND and in the places where the servers of the Hosting Providers and/or Cloud Service Providers are located as well as in the places where the WIKIFRIEND personnel authorized to process them are located. 

The processing of data will take place within countries belonging to the European Union. 


9.1. In carrying out its commercial activities, subject to the consent of the interested party, WIKIFRIEND may transmit personal and/or particular data to third companies with which WIKIFRIEND has signed specific commercial agreements. 

9.2. The third companies to which the personal data and/or details collected by WIKIFRIEND will be transferred, unless otherwise established, will become co-owners or exclusive data controllers, according to the agreements with Wikifriend, assuming all related responsibilities. 

9.3. The personal and/or particular data acquired by WIKIFRIEND may also be communicated to the competent national and supranational authorities or to the judicial authorities in compliance with legal obligations or for the protection of the rights and legitimate interests of WIKIFRIEND. 


10.1. Personal data will be kept by WIKIFRIEND for the time strictly necessary for the purposes for which they are collected and processed and in any case for a period not exceeding 24 months from the date of their acquisition, except for the storage for a later period of data necessary to allow the fulfilment of legal and fiscal obligations or for the judicial protection of WIKIFRIEND's rights.

10.2. In case of transfer of personal and/or particular data to third parties, WIKIFRIEND will keep the same for the time strictly necessary to ensure the correct execution of the contract or business relationship on the basis of which the data were transferred and in any case not beyond the limits mentioned in the previous point as well as for the fulfilment of legal and fiscal obligations or for the judicial protection of WIKIFRIEND's rights.


11.1. In relation to the processing of your data, as data subject you may assert against the Data Controller all the rights recognised by GDPR including the right to: 

(i) access to your personal and/or particular data, 

(ii) request the rectification of the data provided, 

(iii) request the deletion of the data provided; 

(iv) request that processing be limited to a part of the information; 

(v) request the transfer of the data provided to a third party indicated by you (so-called "portability" of the information), unless the data has been deleted; 

(vi) withdraw your consent at any time; 

(vii) oppose the processing of data 

11.2. The persons concerned have the right to lodge a complaint with the competent supervisory authority in the Member State where they reside or work or in the state where the alleged infringement has occurred. 

11.3. The rights may be exercised by writing to: privacy@wikifriend.net 

11.4 The Owner will proceed without delay to implement the request sent by you. 

translated automatically, original source: here

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Wikifriend offers Software and Hardware with AI for Smart Home, Smart Health and Virtual Assistants

Wikifriend UG (haftungsbeschränkt)
Klemkestr. 4
13409 Berlin
Berlin - Charlottenburg
HRB 183577 B 

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